At Iselo Technologies Private Limited, we prioritize customer satisfaction and strive to ensure a seamless experience with our software solutions. This Cancellation and Refund Policy outlines the terms and conditions related to cancellations and refunds for our products and services.
1. Cancellation Policy
1.1 Subscription-Based Products
- Monthly Subscriptions:
- You may cancel your subscription at any time. Cancellation will take effect at the end of your current billing cycle, and no further charges will be incurred.
- Access to the software will remain active until the end of the paid billing period.
- Annual Subscriptions:
- Annual subscriptions can be canceled at any time. However, a pro-rata refund will not be issued for the remaining period unless otherwise stated in your agreement.
1.2 One-Time Purchases
- Cancellations for one-time purchases are not applicable once the product has been downloaded, activated, or used. Please ensure you review all product details and compatibility requirements before making a purchase.
1.3 Service Agreements
- Cancellation terms for custom services (e.g., custom software development or consulting) will be governed by the specific terms outlined in the service agreement.
2. Refund Policy
2.1 Eligibility for Refunds
Refunds are available under the following conditions:
- Technical Issues:
- If you experience a technical issue that cannot be resolved by our support team within a reasonable timeframe, you may be eligible for a refund.
- Duplicate Charges:
- Any duplicate charges made due to billing errors will be refunded in full upon verification.
- Unsatisfactory Performance:
- Refunds for unsatisfactory performance will be assessed on a case-by-case basis, subject to verification of your claim and compliance with our usage policies.
2.2 Non-Refundable Scenarios
Refunds will not be provided in the following cases:
- Change of mind after purchase.
- Failure to cancel a subscription before the renewal date.
- Issues caused by third-party integrations or systems not maintained by Iselo Technologies.
- Non-compliance with product usage guidelines or terms of service.
2.3 Refund Processing
- Refund requests must be submitted within 14 days of purchase or the issue occurrence.
- Approved refunds will be processed within 7-10 business days using the original payment method.
3. How to Request a Cancellation or Refund
To request a cancellation or refund, please contact our support team via email at support [at] bullconvert.com with the following details:
- Full name
- Email address associated with your account
- Purchase details (e.g., invoice or transaction ID)
- Reason for cancellation or refund request
Our team will review your request and respond within 2-3 business days.
4. Changes to This Policy
Iselo Technologies Private Limited reserves the right to modify or update this Cancellation and Refund Policy at any time. Changes will be communicated via our website or email. Continued use of our products and services constitutes your acceptance of the updated policy.
